Help Center

Please read all of the FAQs as provided below prior to contacting us for any support requests. You may find the answer to your question here which may save you valuable time. 

iLiv Wear is an online only business. We do not have any storefront locations nor do we have any partner stores offering our products.

We work with reliable, high-quality suppliers who produce your specific order when you make your purchase. They have locations in Canada and the United States, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.  Your products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction.

We recommend turning your clothing inside-out before you wash it. Doing so will help to ensure the print on the outside lasts longer. 

It is recommended you wash any newly received clothing items separately, or at least with similar colors. iLiv Wear recommends washing all of our products using cold water.

If you iron any clothing purchased from iLiv Wear, be careful not to run the iron over any print. Running an iron on print on any clothing from any store may cause damage.

Sometimes, there might be a vinegary smell on the clothing you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem. 

iLiv Wear encourages you to always wash our clothing inside out and to hang to dry. If you choose to use the dryer, please consider keeping your clothes inside out to ensure lasting quality.

Not to worry, this is intentional with the thickness of the text we have chosen. If the print appears to be slightly cracked or to have that already worn look, that is exactly what we were going for. 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at support@ilivwear.ca within 7 days of your order arriving with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible.

This is our favorite question to answer, it is completely free for all orders within Canada and the United States. No tricks, no gimmicks, shipping costs are literally included within all of our prices. 

International orders will be provided with shipping costs during the check out process. Any orders placed from outside of North America may be subject to customs fees. iLiv Wear is not responsible for any fees considered to be customs, duties, etc.. 

You’ll receive a tracking link via email when your order ships out. If you do not receive a tracking order or experience any challenges after your order has been placed and paid for, please feel free to reach out to us at support@ilivwear.com. 

Depending on what you have specifically ordered, purchases will arrive between 7 - 15 business days. Most of our products will offer an estimated delivery date within the product description. International  delivery dates may take longer. Estimated delivery dates do not account for unusual disruptions such as weather related events including, but not limited to winter storms, heavy rain, flooding, etc.  You will receive a tracking link for your specific purchase.

Before getting in touch with us, please help us out by doing the following: 

● Check your shipping confirmation email for any mistakes in the delivery address. 

● If applicable, ask your local post office if they have your package.  

Remember: Package theft is on the rise — ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at support@ilivwear.com  with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.

Any orders placed from outside of North America may be subject to customs fees. iLiv Wear is not responsible for any fees considered to be customs, duties, etc.. 

The fee may vary depending on your order value, country limits, and other factors based on the product itself. Customers are responsible for any and all fees associated with international deliveries. We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

Our suppliers have shipping capabilities from both Canada and the United States. If you order from Canada, your item(s) will be shipped from Canada. If you order from the United States, you get the picture. 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know and give us an opportunity to make it right by contacting us at support@ilivwear.com. Each item you ordered has been made specifically for you. The collection, the size, the color have all been made to your request/purchase. We do not have a warehouse with pre-printed items.  

Our complete Return Policy is as follows;

All products within our online store are custom printed exclusively for your order. As a small business...there are limits to our return policy.  These limits include;

(i) the product itself is flawed in any way,

(ii) the quality of the printing is poor or,

(iii) the final product is notably different from the product presented on our website.

If your purchase meets any of the above criteria, please email us as soon as possible, no later than 7 days after the delivery date at support@iLivWear.com including:

• Your order number and the email address registered to the shipping information.
• Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
  • Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments as we cannot modify replacements once requested.
  • Posters: send us an image of the entire poster laying on a flat surface.
  • Phone cases: include pictures of both the front and the back of the case.
  • Other items: a photo that shows the whole product as well as any relevant closeups.
• Any other relevant information.

How long does a replacement, refund, or return take to process?

If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 10-15 business days to appear on your statement depending on your payment method. If we request item(s) to be returned to us, we will send the qualified refund or replacement to you after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes and any additional service costs are nonrefundable. To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.

We cannot accept returns or process refunds if:

• The item(s) is printed as ordered, but you “changed your mind”. We prepare your customized order once it has been confirmed by you and therefore cannot accept returns due to second thoughts.
• The return request is not viewed and approved by our team before you send the item(s) back.
• The item(s) have been worn or washed.
• The item(s) have been altered in any way or if they do not have the original tags.

• The item(s) were sold as “Final Sale,” under any circumstances.

Any further questions about our return and refund policy? Please send us an email at support@ilivwear.com and we will help you out to the best of our abilities.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at support@ilivwear.com with photos of wrong/damaged items including your order number and we will sort it out for you. 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for most items listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@ilivwear.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund, whichever you prefer.

If we have yet to include a question you may have, please feel free to reach out to us at support@ilivwear.com and we will be pleased to follow up as soon as possible.